FAQ :)

~We aim to ship all orders as quickly as possible~

FOR EXPRESS OR RUSH ORDERS PLEASE DO NOT HESITATE TO CONTACT US

WHEN WILL MY ORDER SHIP?

Please allow 1-4 business days for our warehouse to process your shipment (excludes weekends and holidays). Holiday Shipping takes an additional week to process. Shipping times may vary due to availability of merchandise. As soon as your order ships you will receive an email confirmation with tracking to the email address you entered on your order. If for some reason, you did not receive an email after the following 5 business days of your order, please check your spam folder tor email us the name and email you ordered under. Babes and Felines is not responsible for any delays due to carrier constraints.

In a RUSH? TO ENSURE YOU GET ALL YOUR GOODS BEFORE THE WEEKEND, PLEASE PLACE YOUR ORDER BY TUESDAY 8am PACIFIC TIME. UNFORTUNATELY WE DO NOT OFFER A SATURDAY/SUNDAY SERVICE.

To ensure faster shipping time, please do not hesitate to email us for quicker shipping timing.

All US orders over $100 receive complimentary shipping at no charge.

We do not offer refunds or returns. Store credit ONLY.

You have 7 business days after you receive your item(s) to be eligible for a return.
To complete your return, contact us for approval and a return address. We require a packing slip or proof of purchase. You are only allowed one credit. Once issued a store credit, that item is now final sale.
Once your item is received we will inspect and notify you if your item has been approved or denied.
Please return it in the way you received it, with original packaging. Shortly after, you will receive a store credit via email if your item(s) have been approved. If your order is denied we will notify you as well.
Customer is responsible for new shipping costs.

We require a tracking number on merchandise that is sent back to us and these items must be returned in the same condition that it was received. PLEASE BE SURE TO INCLUDE THE NAME ATTACHED TO THE ORDER OR THE ORDER NUMBER ON THE OUTSIDE OF THE PACKAGE.

NON RETURNABLE ITEMS

Swim, Thong Bodysuits, Vintage and Sale Items are FINAL SALE. NO RETURNS / EXCHANGES. this policy is due to COVID and for the protection and safety of our customers.

WHAT IS THE DIFFERENCE BETWEEN THE YOGA AND COTTON TUMMY CONTROL LEGGING?

Our Yoga Legging has a higher waist band and a light fleece interior. The Cotton Legging has a shorter waist band and is cotton! Ciera did a video on her fav features of each legging. Check it out below :)

https://www.youtube.com/watch?v=AdCWrNyl2xo

WHY WE CHARGE FOR SHIPPING

First we would like to say that we totally wish we could offer free shipping, (we only offer free shipping for orders over $100) However, with the constant increase of shipping and supplies (envelopes, ink, paper,) it is difficult for small businesses like us to offer the same rates as the bigger businesses. We would love to compete with them, we just simply cant afford it yet. In the future we hope to offer this to each and every customer.

HOW OFTEN WE SHIP

We try to ship out product every 2 business days as we do not like to keep our customers waiting! We do ship product based on availability which can cause minor delays.

HOW OFTEN WE ANSWER EMAILS (imababe@shopbabes.com)

We check them daily! Several times a day actually. We aim to respond to emails as quickly as we can. We do not tend to emails generally before 8am or after 5pm pacific time. Heads up :)

DO WE ACCEPT EXCHANGES?

Yes! Absolutely. We accept exchanges on unworn items within 5 days of receipt. The only items we cannot exchange are made to order and undies and thong bodysuits of course. We cannot and do not want to resell these items :) WE DO NOT ACCEPT EXCHANGES ON SALE

We want you totally happy with your purchase so we are here to answer ANY and every question on sizing. We love to help our babes get the perfect fit. Just ask us!

For more deets, click on the necessary links :) Happy Shopping

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